• Company


  • Industry: Logistics services for the chemical industry, trade
  • Type of company: medium-sized, owner-managed company
  • Company size: approx. 600 employees
  • Turnover: approx. EUR 450 million
  • Project objevtive


  • Growth and increased earnings by focusing resources on attractive growth areas
  • Initial Situation


  • No clear and shared picture within the organization of which industries and markets to invest in (investment proliferation)
  • Diverse, specific requirements and potentials in regional markets
  • Performance problems of key players
  • Procedure


  • Europe-wide online-based customer segmentation and identification of needs involving approx. 1,200 customers from 14 countries and 12 market segments
  • Europe-wide market and competition analysis for 14 countries and 12 market segments
  • Determination of focus industries, strategic thrust of the countries and identification of key customer segments to achieve growth targets
  • Development of a strategy map with a clear definition of growth targets, market positioning, and relevant implementation levers
  • Definition of offering packages for target customer segments
  • Review and adaptation of the organizational structure
  • Development of an implementation and change management concept with several coordinated strategic initiatives
  • Empowerment of key players responsible for the initiatives
  • Development of indicators for a proactive effectiveness monitoring
  • Training of facilitators and development of a change network
  • Consulting in the planning and execution of the entire internal communication process that accompanies the implementation
  • Advising the Management Board and the responsible change manager
  • Results


  • Definition of target markets (market segment-country mix)
  • Customized value propositions for target customer segments (validated by customer survey)
  • Vision and goals 2020
  • Further developed organizational structure
  • Strategy map with clear strategic positioning, goals, and measures for implementation
  • Project duration


  • 12 months