All of S&P Consulting’s consulting services are based on the findings of the Newer Systems Theory. According to this theory, we see organizations as highly complex social systems with the existing hierarchical and communication structures, the characteristic observation and decision-making routines as well as specific cultural characteristics.
With the strategy and organizational development process EVOLUTION, the E/D/E Group has set out into the future. It is accompanied by the management consulting company S&P Consulting. Markus Peterhänsel, managing director and head of the strategy consulting department, describes the approach of the consulting company.
The concept of innovative customer segmentation (ICS) with differentiated value propositions opens up completely new possibilities for identifying strategically relevant customer segments and for precisely determining the threshold levels per customer segment. With this approach, it is possible to effectively counter commoditization tendencies and achieve stronger customer loyalty.