The Official Cooperation Partner of S&P Consulting – ECNUDEC

In late November 2012, S&P Consulting visited East China Normal University Distance Education Center (ECNUDE) in Shanghai. Cooperating with ECNUDEC and Dr. Helga Breuninger, our partner in developing PERFORMANCE SIMULATOR, S&P Consulting will develop and produce a PERFORMANCE SIMULATOR to qualify teachers in China in an intense and encompassing way. As a consulting company for…

PERFORMANCE SIMULATOR®:
Servicekompetenzen signifikant steigern

Steigenberger, Kempinski und TUI – diese drei Unternehmen sind gemäß den Ergebnissen des gemeinsam erstellten Rankings der ServiceValue GmbH, der Tageszeitung „Die Welt“ und der Goethe Universität Frankfurt a. M. „Service-Champions“ 2012 (Studie „Service-Champions“ und Service-Rankings 10/2012). Die Studienergebnisse zeigen, dass vor allem Unternehmen aus dem Gastgewerbe im Service punkten. Da insbesondere in Hotels, Restaurants…

Significantly enhancing service competencies

        Steigenberger, Kempinksi and TUI –according to the results of a ranking which was carried out by the ServiceValue GmbH, the Goethe University Frankfurt a. M. and the newspaper “Die Welt”, these three companies are the „Service-Champions“ 2012 (Research study „Service-Champions“ and Service-Rankings 10/2012). The results show that, especially companies operating within…

Recognizing a Black Swan Event with the Foresighted Self-Renewal Concept

We understand organizations as social systems continuously seeking assignments, objectives, and purposes for self-preservation and in this sense, are simultaneously means and purpose. Ergo, an organization is a product of itself, funneling all of its energy into accommodating its continuing existence and if necessary, altering its assignments and meaning to sustain its existence. As social…

Clear Competitive Edges Through Innovative Customer Segmentation and Unique Value Propositions

The increasingly strong exchangeability of products and services present management with special challenges. Often amounts and prices are the sole relevant variables in business. Achieving the objective of clearly standing out from competitors has become increasingly difficult. Even though products are exchangeable; a business is not! Developing and offering differentiated service packages are new opportunities…

Municipal Utilities at the Intersection of Ecological, Economical and Social Requirements

Energy turnaround, civic participation, transparency, profitability, viability – during decision-making processes, key players in municipal utilities must meet up with numerous requirements. Making those managerial decisions are closely tied to ecological, economical and social aspects that in turn, are also characterized by divergent interests. To reach balanced decisions, the “municipal utilities” organizational type is confronted…